Privacy Policy

Effective Date: May 13, 2026
Last Updated: May 13, 2026

This Privacy Policy describes how Q&A IT (“we,” “us,” or “our”) collects, uses, and shares information about you when you visit our website at qandait.com, engage our services, or use any of our products and applications. Specific products and applications may have their own additional privacy notices that apply alongside this one.

1. About Us

Q&A IT is a digital agency based in Dhaka, Bangladesh, established in April 2014. We provide web development, app development, game development, project management, digital marketing, and related IT services to clients worldwide. We also publish a portfolio of our own software products and applications.

Contact:
Q&A IT
Dhaka, Bangladesh
Email: [email protected]
WhatsApp: +880 1535-132390

2. Information We Collect

2.1 Information You Provide Directly

When you contact us, request a quote, hire our services, or sign up for any of our products, we may collect:

• Name
• Email address
• Phone number or WhatsApp number
• Company name and business details
• Project requirements and communications
• Payment information (processed by third-party payment providers; we do not store full payment card details on our servers)

2.2 Information Collected Automatically

When you visit our website, we automatically collect:

• IP address
• Browser type and version
• Device type and operating system
• Pages you visit and time spent on each page
• Referring website or source
• Date and time of access
• Approximate geographic location (country/city level)

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to operate our website and improve your experience. These include:

• Essential cookies required for the website to function
• Analytics cookies (Google Analytics) to understand how visitors use our site
• Advertising cookies (Google AdSense) to display relevant advertisements
• Preference cookies to remember your language and display settings

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.

2.4 Product-Specific Information

Our software products and applications may collect additional information specific to that product’s functionality. Such collection is described in the privacy policy for each specific product.

3. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide requested services
• Deliver, maintain, and improve our products and services
• Process payments and manage billing
• Send service-related communications, updates, and customer support responses
• Send marketing communications (only with your consent; you may opt out at any time)
• Comply with legal obligations and enforce our agreements
• Detect and prevent fraud, abuse, and security incidents
• Analyze website usage to improve content and performance

4. How We Share Your Information

We do not sell your personal information. We may share information with:

4.1 Service Providers

Third-party companies that help us operate our business, including:

• Web hosting and infrastructure providers
• Email and communication tools (e.g., WhatsApp, email service providers)
• Payment processors (Paddle, Stripe, Payoneer, bKash, and similar)
• Analytics providers (Google Analytics)
• Advertising networks (Google AdSense)

These providers receive only the information necessary to perform their services and are obligated to protect your information.

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental request, or to protect our rights, property, safety, or that of our users or others.

4.4 With Your Consent

We may share information with other parties when you give us your consent to do so.

5. International Data Transfers

We operate from Bangladesh and may use service providers located in the United States, European Union, and other countries. By using our services, you understand that your information may be transferred to and processed in countries other than your country of residence, which may have different data protection laws.

6. Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:

• Inquiry and contact records: up to 3 years from last contact
• Customer and project records: up to 7 years after project completion (for tax and legal purposes)
• Website analytics data: up to 26 months
• Marketing email subscribers: until you unsubscribe

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your information (subject to legal obligations)
• Restriction: Request that we limit how we use your information
• Portability: Receive your information in a structured, machine-readable format
• Objection: Object to certain uses of your information
• Withdraw consent: Where we rely on consent, withdraw it at any time

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

8. Children’s Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, contact us and we will delete it.

9. Data Security

We implement reasonable technical and organizational measures to protect your information, including:

• Encrypted connections (HTTPS) for our website
• Limited employee access to personal information
• Regular security reviews of our systems
• Use of reputable third-party providers with their own security practices

However, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security.

10. Third-Party Links

Our website and products may contain links to third-party websites and services. This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies before providing any information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page indicates when changes were made. Significant changes will be announced on our website. Your continued use of our services after any change indicates acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Q&A IT
Email: [email protected]
WhatsApp: +880 1535-132390
Address: Dhaka, Bangladesh

13. Governing Law

This Privacy Policy is governed by the laws of Bangladesh. Any disputes shall be resolved in the courts of Dhaka, Bangladesh.